MARKETING AND PATRON SERVICES ASSOCIATE
POSITION: Marketing and Patron Services Associate
REPORTS TO: Director of Marketing and PR and Director of Patron Services and Ticketing
CLASSIFICATION: Full-Time/Salaried/Exempt
POSITION SUMMARY
The Marketing and Patron Services Associate reports to both the Director of Marketing and Public Relations and the Director of Patron Services and Ticketing. The scope of the position is two-fold with marketing responsibilities including but not limited to executing a calendar of email campaigns, social media posts and website updates, and patron services responsibilities including but not limited to processing customer ticketing transactions, speaking directly to customers by phone and email communications, assisting customers with questions and services related to their concert experience, running sales reports and maintaining data management on the PSA CRM platform.
DUTIES AND RESPONSIBILITIES
Marketing
- Composing email campaigns using Mailchimp.
- Website updates on WordPress.
- Develop and maintain social media calendar including composing and scheduling posts.
- Writing copy for concert marketing and press releases, as assigned.
- Press Release distribution.
- Graphic design projects – page layout, signage, email and social media graphics, including gifs and short video clips; others as assigned.
- Online Event postings.
- Maintain archive of audio and video files.
- Basic video editing projects.
- Other duties as assigned by the Director of Marketing and Public Relations.
Patron services
- Phone support for all ticket sales, including season subscriptions and fulfillment, single tickets, and group sales.
- Concert day walk-up sales and support for all concerts.
- Assisting with subscription renewal campaigns.
- Maintaining and updating patron records.
- Working with staff members and community partners in assigning complimentary tickets.
- Other duties as assigned by the Director of Patron Services and Ticketing.
QUALIFICATIONS
The Marketing and Patron Services Associate should be detail-oriented, have strong writing, organizational and customer service skills, and be comfortable interacting with the entire audience base of the Pasadena Symphony Association, including donors, board members and season subscribers. Candidate must have working knowledge of email marketing and social media platforms, and basic graphic design skills. Experience with Patron Manager, Salesforce, or video editing software, and an interest in Classical Music is a plus. Other qualifications:
- Bachelor’s degree from an accredited college or university, or similar educational background.
- Basic graphic design skills.
- Excellent written and oral communication skills.
- Friendly and thorough customer relations experience.
- Microsoft Office software (Word, Excel).
- Mailchimp or other email marketing platforms.
- WordPress or other website management platform.
- Adobe Creative Suite (Photoshop and InDesign required. Premiere Pro a plus).
- Meta Business Suite or Facebook, Instagram and YouTube.
- In-person customer and phone support for live performance organizations.
ADDITIONAL REQUIREMENTS
- Must be available for weekend concerts and special events. A flexible work scenario during those periods will be considered to accommodate this schedule.
- Must possess a valid driver’s license and reliable transportation as this person may be required to drive to off-site locations and transport event-related supplies and materials between venues or meeting locations, as requested.
- Candidates should have reliable transportation and be able to travel by car as necessary. Proof of current auto insurance is required.
SALARY AND BENEFITS
The Annual Salary range for this position is between $23 to $28/hour based on experience. The Pasadena Symphony Association covers 100% of fulltime employees medical, dental, and vision insurance benefits and provides optional participation in the company’s 401(k)-retirement plan (unmatched). The Association also offers fulltime exempt employees a generous flexible Paid Time Off (PTO) policy, and 10 paid holidays annually.
HOW TO APPLY
Please email an attached cover letter and resume/CV to the attention of Marisa McCarthy, Director of Marketing and PR, mmccarthy@PasadenaSymphony-Pops.org, and include “Marketing and Patron Services Associate” in the subject line.
ABOUT THE PASADENA SYMPHONY AND POPS
Formed in 1928, the Pasadena Symphony and POPS is an ensemble of Hollywood’s most talented, sought-after musicians. With extensive credits in film, television, recording and the orchestral industry, the artists of the Pasadena Symphony and POPS are the most heard in the world.
The Pasadena Symphony and POPS performs in two of the most extraordinary venues in the United States: Ambassador Auditorium, known as the Carnegie Hall of the West (Pasadena Symphony), and the Los Angeles Arboretum & Botanic Garden (Pasadena POPS). The multi-platinum-selling, two-time EMMY and five-time GRAMMY Award-nominated entertainer dubbed “The Ambassador of the Great American Songbook,” Michael Feinstein, leads the POPS as Principal Pops Conductor, succeeding Marvin Hamlisch. The Pasadena Symphony is currently facilitating a multi-year national search for its next Music Director.
A hallmark of its robust education programs, the Pasadena Symphony Association has served the youth of the region for over five decades through the Pasadena Youth Symphony Orchestras (PYSO). PYSO offers supplemental in-class instruction within the Pasadena Unified School District and eleven performance ensembles, serving over 700 4th-12th grade students from all over Southern California. The PYSO has performed at venues across the globe as well as on the TV show GLEE.
AN EQUAL OPPORTUNITY EMPLOYER
The Pasadena Symphony Association is committed to creating a sense of belonging by providing broad access points to the world of symphonic music through our concert presentations, community engagement activities, and educational programs. We are committed to equity, and to fostering an environment of inclusion at our concerts, in our education programs, among our workforce and on our Board of Directors. Within this commitment, we strive to be a gathering place where people, regardless of background, feel welcomed to participate fully in the joy of live music. The Pasadena Symphony Association strives to reflect the broad culture of our community.