Employment And Volunteer Opportunities

JOB TITLE: Marketing and Patron Services Associate

DATE: August 2021

REPORTS TO: Director of Marketing and PR and Director of Patron Services and Ticketing

CLASSIFICATION: Full Time, Non-Exempt

JOB SUMMARY:

The Marketing and Patron Services Associate reports to both the Director of Marketing and Public Relations and the Director of Patron Services and Ticketing. The scope of the position is two-fold with marketing responsibilities including but not limited to executing a calendar of email campaigns, social media posts and website updates, and patron services responsibilities including but not limited to processing customer ticketing transactions, speaking directly to customers by phone and email communications, assisting customers with questions and services related to their concert experience, running sales reports and maintaining data management on the PSA CSR platform.

EDUCATION/PROFESSIONAL EXPERIENCE:

A successful candidate will have friendly and thorough customer relations experience, excellent written and oral communication skills, and basic web and graphic design skills. Candidate must also have a Bachelor’s degree from an accredited college or university, or similar educational background. Candidates from diverse backgrounds are encouraged

QUALIFICATIONS:

The Marketing and Patron Services Associate should be detail-oriented, have strong organizational and customer service skills, and be comfortable interacting with the entire audience base of the PSA, including donors, board members and season subscribers. Candidate must have working knowledge of email marketing, social media platforms, web design and basic graphic design skills. Experience with Patron Manager, Salesforce, or video editing software, and an interest in Classical Music is a plus. Qualified candidates should have experience in the following:

• Microsoft Office software (Word, Excel)
• WordPress
• Mailchimp or other Email Marketing platform
• Customer and phone support for live performance organizations
• Walk-up sales and support on concert days
• Adobe Creative Suite (Photoshop and InDesign required. Premiere Pro a plus)
• Facebook, Instagram and Twitter
• Social Media management software i.e. Airtable or Hootsuite

OTHER:

Candidates should have reliable transportation and be able to travel by car, as necessary. Proof of current auto insurance is required.

JOB DUTIES AND RESPONSIBILITIES:

MARKETING

• Graphic design projects – postcards, page layout, signage, email and social media graphics, including gifs and short video clips; others as assigned
• Email campaigns using Mailchimp
• Develop and maintain social media calendar including composing and scheduling posts
• Website updates on WordPress
• Online Event postings
• Basic video editing projects
• Press Release distribution via website and email
• Maintain archive of audio and video files
• Other duties as assigned

PATRON SERVICES

• Phone support for all ticket sales, including season subscriptions and fulfillment, single tickets, and group sales
• Concert day, walk-up sales and support for all concerts
• Assisting with subscription renewal campaigns
• Maintaining and updating patron records
• Working with staff members and community partners and sponsors in assigning complimentary tickets as appropriate
• Other duties as assigned

To apply: email your your résumé and cover letter to: [email protected]pasadenasymphony-pops.org and [email protected].

JOB TITLE: House Manager

REPORTS TO: General Manager

CLASSIFICATION: Hourly/non-exempt

JOB SUMMARY:
The House Manager is primarily responsible for the Front of House (FOH) management of events for all Pasadena Symphony & POPS concerts at Ambassador Auditorium, LA County Arboretum and Pasadena City Hall. This is a part-time position.

JOB DUTIES AND RESPONSIBILITIES:

• Manage FOH activities for events and performances taking place in the venues listed above as well as other venues when necessary. Coordinate with stage management to ensure that houses open and programs start on time, late seating in on schedule and intermissions stay within allotted time frames.
• Manage, schedule, train and coordinate the recruitment of volunteer ushers, including maintaining databases with ushering staff contact info, dates and hours worked and attendance and performance records.
• Maintain training in Guest Services, Accessibility procedures, emergency evacuation, medical and life safety issues as they relate to patrons for all special events and performances.
• Field and resolve patron complaints. Work closely with box office personnel to trouble shoot ticket issues and patron complaints while maintaining customer satisfaction and comfort.
• Direct and monitor lobby traffic to ensure maximum ease and comfort, both in entering and exiting facilities, maintaining all public assembly rules and venue capacities.
• Assist in all Accessibility services and monitor patron ease and comfort.
• Work with security to ensure patron safety in a high-profile facility.
• Communicate house repairs, safety concerns, heating and cooling issues to General Manager.
• Oversee and assist in the setup and upkeep of audience seating tables.
• Maintain incident reports for insurance purposes.
• Handle other administrative duties as directed.

QUALIFICATIONS:

• A minimum of 5 years of experience as a performance manager/house manager in a theater or performance venue.
• Exemplary customer service and hospitality skills combined with the motivation and interest to act as a role model to staff.
• Strong management, organizational and financial skills.
• Demonstrated ability to act as a diplomatic leader.
• Ability to juggle multiple requests and tasks in an extremely hectic environment.
• Excellent written and verbal communication skills.
• Computer literacy including Microsoft Word, Excel and Access and knowledge of databases.
• High level of motivation, persistence and patience in working with various groups of people.
• Interest in and knowledge of classical music is a plus.
• Bachelor’s degree or equivalent combination of education and experience.

REQUIREMENTS:

• Must be able to stand for extended periods of times, walk up four flights of stairs and able to lift 10 lbs.
• Availability to work long hours, the majority of which are in the evenings and weekends.
• Weekly schedule is dependent upon concert and event schedule so hours will vary from week to week. Ability to be flexible in work schedule is required.

TO APPLY FOR THIS POSITION:

• Email your application materials including your résumé, a cover letter to [email protected].