Employment And Volunteer Opportunities

JOB TITLE: Development Associate

REPORTS TO: Chief Development Officer

CLASSIFICATION: Full-time hourly/non-exempt

JOB SUMMARY:

The Development Associate works to maintain the fundraising efforts of a nonprofit symphony orchestra. Duties include the organization of the fundraising office, writing thank you letters, entering and maintaining donor information on company software platforms, supporting donor relationship-building, tracking financial transactions from foundations, corporations and government funders, helping to manage the department’s reporting and task calendar, assisting in the planning and execution of special fundraising events, and supporting all tasks associated with annual paper and digital fundraising appeals.

JOB DUTIES AND RESPONSIBILITIES:

• Maintain office files (both hard copy and on company’s server), track accounts and support the relationship between fundraising and marketing teams.
• Write thank you letters and assist in relationship-building with individuals and companies.
• Support and actively participate in the operations of all fundraising events. 
• Research individuals and companies who might financially support the organization.
• Assist in tracking deadlines and collection of needed materials for foundations, companies and government funders. 
• Assist in keeping the annual fundraising plan on schedule.
• Assist in processing yearly donation appeal letters (paper and digital).
• Attend and work all organizational concerts and special events.
• Perform other duties as assigned.

EDUCATION/PROFESSIONAL EXPERIENCE:

A successful Development Associate candidate must have a Bachelor’s degree from an accredited college or university, or similar educational background, excellent written and oral communication skills and should have some experience working or volunteering for a nonprofit organization. General knowledge of charity fundraising a plus, and experience with planning and executing a special fundraising event is encouraged.

CHARACTERISTICS

Must have great people skills, be outgoing and personable, and have a work style that is flexible, detail- and service-oriented and creative. Candidates need to be able to take the lead on projects, be motivated by a goal, take responsibility for the result, and have the ability to work by yourself or in a team. Candidates from diverse backgrounds are encouraged.

COMPUTER SKILLS

The Development Associate should be proficient in Microsoft Office, Outlook, GoogleMail, and Internet for research. Familiarity with the nonprofit database software PatronManager, iWave, Greater Giving a plus. 

ORGANIZATIONAL SKILLS

The Development Associate should have good time- and project-juggling skills, be organized, and have the ability to work on multiple projects at the same time.

OTHER

The Development Associate should be able to work with the Pasadena Symphony and Pasadena POPS on concert days, and special event dates, both of which may occur on evenings and weekends. Candidates should have reliable transportation and be able to travel by car, as necessary. Proof of current auto insurance may be required. All PSA employees are required to provide proof of receiving the COVID vaccine no later than two weeks prior to the start date of employment.

COMPENSATION

The PSA offers a competitive compensation package appropriate for this position.  

TO APPLY FOR THIS POSITION:

Email your application materials including your résumé, a cover letter to Scott Vandrick, Chief Development Officer at [email protected].

JOB TITLE: House Manager

REPORTS TO: General Manager

CLASSIFICATION: Hourly/non-exempt

JOB SUMMARY:
The House Manager is primarily responsible for the Front of House (FOH) management of events for all Pasadena Symphony & POPS concerts at Ambassador Auditorium, LA County Arboretum and Pasadena City Hall. This is a part-time position.

JOB DUTIES AND RESPONSIBILITIES:

• Manage FOH activities for events and performances taking place in the venues listed above as well as other venues when necessary. Coordinate with stage management to ensure that houses open and programs start on time, late seating in on schedule and intermissions stay within allotted time frames.
• Manage, schedule, train and coordinate the recruitment of volunteer ushers, including maintaining databases with ushering staff contact info, dates and hours worked and attendance and performance records.
• Maintain training in Guest Services, Accessibility procedures, emergency evacuation, medical and life safety issues as they relate to patrons for all special events and performances.
• Field and resolve patron complaints. Work closely with box office personnel to trouble shoot ticket issues and patron complaints while maintaining customer satisfaction and comfort.
• Direct and monitor lobby traffic to ensure maximum ease and comfort, both in entering and exiting facilities, maintaining all public assembly rules and venue capacities.
• Assist in all Accessibility services and monitor patron ease and comfort.
• Work with security to ensure patron safety in a high-profile facility.
• Communicate house repairs, safety concerns, heating and cooling issues to General Manager.
• Oversee and assist in the setup and upkeep of audience seating tables.
• Maintain incident reports for insurance purposes.
• Handle other administrative duties as directed.

QUALIFICATIONS:

• A minimum of 5 years of experience as a performance manager/house manager in a theater or performance venue.
• Exemplary customer service and hospitality skills combined with the motivation and interest to act as a role model to staff.
• Strong management, organizational and financial skills.
• Demonstrated ability to act as a diplomatic leader.
• Ability to juggle multiple requests and tasks in an extremely hectic environment.
• Excellent written and verbal communication skills.
• Computer literacy including Microsoft Word, Excel and Access and knowledge of databases.
• High level of motivation, persistence and patience in working with various groups of people.
• Interest in and knowledge of classical music is a plus.
• Bachelor’s degree or equivalent combination of education and experience.

REQUIREMENTS:

• Must be able to stand for extended periods of times, walk up four flights of stairs and able to lift 10 lbs.
• Availability to work long hours, the majority of which are in the evenings and weekends.
• Weekly schedule is dependent upon concert and event schedule so hours will vary from week to week. Ability to be flexible in work schedule is required.

TO APPLY FOR THIS POSITION:

• Email your application materials including your résumé, a cover letter to [email protected].